We hope that your visit to our site is both informative and useful. As a market leader in mortgage marketing, we deal with extensive customer information and, as a result, we feel that privacy and security are two cornerstones of doing business over the Internet. As a result, Volly is dedicated to safeguarding the personal information you give us and to providing our customers with the tools, service, and support to develop their own world-class privacy and security solutions.
The goal of this privacy statement is to disclose Volly’s data protection practices in relation to personal information collected at Volly’s Internet web site located www.myvolly.com. These practices have been implemented only on Volly Inc.’s web site at www.myvolly.com. Please note that this web-site can contain links to other sites and Volly is not responsible for the privacy practices of such sites. In the context of this privacy statement, “personal information” includes name, title, business address, telephone number, and e-mail of an employee of an organization. Volly can also hold customer information pertaining to “mortgage holders,” “prospects,” and “partners.” This information can contain the following information – borrower name, co-borrower name, date of birth for borrower and co-borrower, home mailing address, work mailing address, property address, home phone number, e-mail address, company name, company address, company URL, lender license number, and credit card information at the time of an order.
Safeguarding your personal information is good business — it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us at 866.435.7050.
In our business, we use appropriate security safeguards and Volly’s award-winning solutions and adhere to Eight Privacy Principles to make sure that your personal information is protected.
Principle 1 – Safeguarding Personal information
As a market leader in mortgage marketing, Volly will ensure that your personal information is protected by security safeguards that are appropriate to the sensitivity level of the information.
Principle 2 – Accountability
We have designated certain Volly employees to be accountable for conformity with this Privacy Statement. Their responsibility includes developing and implementing policies and procedures for the protection of all personal information consistent with this Privacy statement.
Principle 3 – Consent
We will obtain your consent for the collection, use or disclosure of personally identifiable information, except under the following circumstances:
- Volly may release personal information when we believe it is appropriate to comply with law, or protect the rights, property, or safety of Volly or others;
- Volly may employ other companies or individuals who may have access to personal information needed to perform functions on our behalf, but who will not use this information for other purposes; and
- in the unlikely event that Volly, or substantially all of its assets are acquired, subscriber information will be one of the transferred assets.
Principle 4 – Limiting Collection
The personal information we collect will be limited to what is necessary for the business purposes identified unless you have otherwise consented, or when required by law. We will not collect personal information indiscriminately.
Our Web servers collect and track IP addresses and resolves them to a domain name, but we do not collect personally identifiable information unless we explicitly ask you to provide it. Some pages in our Web sites ask you to provide personal information to order a product or service. When this information is requested, you will be asked to complete a form and return it to us. The type of information we ask you to provide will vary according to the product or service that you request. The choice to share this information is always yours, but if you choose to withhold it, you will not be able to access certain resources. In addition, we sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we make it possible for users to define usage preferences (“remember settings”) to speed requests such as profile information in future visits. For clients that do not want this functionality, we make it inoperable.
Occasionally, we give our subscribers an option to receive updates and product information. If you would like to receive such notifications, you can opt-in by selecting the appropriate box.
Principle 5 – Accuracy
Each person who submits personal information is required to verify the accuracy of all information provided to us at the time of submission. You may also contact us to change this information at the address indicated below.
Principle 6 – Openness
We will endeavor to inform customers, partners and employees about the policies and practices that apply to the management of their personal information.
Principle 7 – Individual Access
On request and to the extent reasonably possible, we will tell you if we have any personal information about you and how it is used. We will endeavor to correct or amend any personal information if its accuracy and completeness is challenged and found deficient.
Principle 8 – Handling Subscriber Inquiries and Suggestions
If you require any further information or if you have any questions or concerns about our privacy or security policies and procedures, please contact us at:
c/o Web Site Privacy Manager
53 Commerce Way
Woburn, MA 01801
We will investigate all the concerns we receive and take appropriate measures to ensure that our practices are as stated in this Privacy Statement.
Parts of Volly’s Web site use “session cookies” for the purpose of authenticating the user. This cookie holds only the information that is uniquely generated when the user logs on to the site and persists only as long as the user’s browser is open. Then, upon the user’s departure from the site and closure of their Web browser, the information in the session cookie is removed from memory. This enables better user security and privacy. Cookies may also be used to provide added convenience to users by “remembering” non-identifiable information to streamline services and preserve user preferences between sessions. If you decline to receive cookies through the options provided by your browser, certain services may not be available at the site.
Updates to Volly’s Data Protection Practices
This Web site privacy statement was last updated on October 22, 2019. The practices outlined above represent Volly’s data protection practices for Web site information collected after October 22, 2019. To keep up with the rapidly evolving Internet environment, Volly will review and revise these practices from time to time and post updates at https://myvolly.com.