The Mortgage Journey: Meeting Complex Challenges with Leading-Edge Solutions

For today’s borrowers, lenders are no longer simply the mortgage business—they are also in the “journey” business. Borrowers expect more than just a quality loan product; there is an added demand for a series of touchpoints and for numerous communication channels, both physical and digital, that ensure the borrower is experiencing a consistent, engaging, and wholly satisfying mortgage journey—from the first contact to the final handshake.

This white paper details the most common demands among today’s mortgage journey-takers and the innovative approaches being employed to overcome them.