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The Mortgage Journey:  Meeting Complex Challenges with Leading-Edge Solutions


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For today’s borrowers, lenders are no longer simply the mortgage business—they are also in the “journey” business. Borrowers expect more than just a quality loan product; there is an added demand for a series of touchpoints and for numerous communication channels, both physical and digital, that ensure the borrower is experiencing a consistent, engaging, and wholly satisfying mortgage journey—from the first contact to the final handshake.

This white paper expertly details the most common demands among today’s mortgage journey-takers and the innovative approaches being employed to overcome them.